Steve R.

This was my 4th time for a vacation rental but the first with VRBO. This experience was not good. The house was a great size but that is the only good quality.

Location: 6528 N Ashland AV Chicago Il ******* Floor 1
Manager: Armando
Issues:
- The air-conditioning was out for the first 3 nights nights when Chicago was 89 degrees and humid.
- The floors were dirty
- The bedding in the 3rd room was old and stained
- The dishwasher was unusable as it does not appear to be attached or safe to use
- The grout in the bathroom has mildew
- The bed frame for the 3rd bedroom was in the kitchen
- The lamp next to the bed in the third bed room was to short to plug in

The manager has ignored my concerns and refused to reimburse. Plus he re-registered the rental so that my review would not post. It appears from my research he has done this before with other rentals. This shows that VRBO is not monitoring its rentals and it's renters / users concerns.