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1 Review by Steve

RockAuto

RockAuto

5/22/19

Rodney,
Thank you for your response.
I guess the point was lost on you or sarcasm is not your strong suit.
I tried to make a valid point about my issues, as well as those of the same people who turned me on to Rockauto to begin with.
In fact, no response would have been better than your irrelevant commentnow I'm just pissed off.
Goodbye Rockauto.
Steve

From: RockAuto Customer Service <service@rockauto.com>
Sent: Tuesday, May 21, 2019 2:03
Subject: [Ticket#104820878] Amazon is kicking your butts at your own game

Hello,
We're glad to hear that you look forward to receiving our magnets! Most of our warehouses stock magnets and include them in the box, but some do not. Magnets can also be purchased on RockAuto.com by clicking here.
For a chance to have your vehicle featured on a RockAuto magnet (or another publication, such as our monthly newsletter or social media), please see: Tips for Taking Pictures of your Car
Thank you,
Rodney
RockAuto Customer Service
www.rockauto.com

Dear Rockauto Service Team,
Of course, I've been a regular customer. You guys have been good to me and that is
difficult for me to say about ANY business. So thank you.
I've noticed that the last few orders are getting more expensive and the shipping cost
is increasing. By a lot.
Rockauto is an auto parts ONLY supplier, right? Specialized. Amazon, of course, is
not. Seems like that would be a marketing advantage for Rockauto.
In the case of this order I reference here, I saw three different shipping payments
from three different warehouses, for 6 items.
Today, I ordered the exact same items I had in my Rockauto "cart" from Amazon. I will
get it tomorrow and the total is $50 bucks less than the same order would have been
at Rockauto.
Based on my order, that represents 30% more if I get it from Rockauto and it would
take a week to get it. We're only talking about a $150 dollar order. The amazon
price's per item were a couple of dollars more than Rockauto's price's but I still
came out way better with Amazon...and it will all be delivered by tomorrow, not in a
week.
I hate amazon. I'd love nothing better than to use Rockauto than Amazon. It simply
cannot be justified as it is now.
Consider creating a flat shipping rate or provide free of discounted shipping to
"prime" customers. I understand the shipping costs are great profit centers for
people selling junk on TV adds but should not be part of an auto parts suppliers
business model. The little fridge magnets thrown in the box are nice but not worth 30%
and a week of down time.
You guys gotta do better. Until Rockauto changes this practice, it's Amazon and the
local (albeit horrible to shop in) parts houses for me and my six vehicles.
Regards,
OZ

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