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Where's my promised response... more lies from this sham of a company, you're customer service is the worst I have ever dealt with?
At their request in response to this review, both order numbers supplied... still awaiting their review into this
I ordered a vacuum cleaner and on 21 July was advised by e mail it was out for delivery with the courier Ninja Van. Twenty minutes later I was further advised the order couldn't be delivered and was being cancelled and returned! I contacted Lazada and after various conversations in which Lazada failed miserably to justify or explain what happened, I gave up with promise from Lazada that my complaint would be looked into and I would be contacted in due course... I'm still waiting! I contacted Ninja Van directly for their reason for returning my order and this was their response: Thank you for reaching out to Ninja Van PH.
We're sorry for the inconvenience.
Regarding your concern, Lazada also knows the requirements but they keep handing over the parcel to us Ninja Van. Lazada passes them to us in bulk without sizes or weight indicated, and we do not weigh those parcels upon pick up. We just know that the parcel was oversized once it arrived at our sorting hub.
Feel free to reach out to us via email at www.ninjavan.co/en-ph/contact-us/ or call us at (02) 231 2177 "
I subsequently reordered another vacuum cleaner, different model, different supplier and tonight within the space of 20 minutes I received two e mails, one saying my order was being delivered and one saying it had been cancelled. EXACTLY THE SAME SCENARIO.
Why is Lazada dispatching orders with a courier who is unable to fulfill the order?
Perhaps the lengthy e mail I have sent tonight will provide some sort of response, but I am not holding my breath.
Do not order from Lazada, their customer service sucks and any contact with them is scripted and unhelpful and they never reply to emails.
Seems I will never get my vacuum cleaner after giving them a second chance to redeem themselves!
Steven W.'s review of Lazada earned a Very Helpful vote
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I seldom had problems with lazada's delivery service before. However, in the past few months I...
Hi Steven W., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!