Steven W.

A poor experience from the very start to the very drawn out finish. Having decided to reserve a BMW allocated as 'in stock' on the website for the stated deposit amount of £200, that was the last time I was truly happy when dealing with BuyaCar. I was then told that the car I had reserved had actually been sold already, sighting a delayed website update for the error. BUT, they then put me through to their buying department to find me my perfect car matching the same spec.

This took 4 days, but eventually I was offered a car that matched the spec and mileage I required. They sent low res images to look at (not the usual high res images on the website), sounded good on paper so I proceeded.

Then the deposit amount to secure the car went up, to £500. It did not affect the total cost of car, so I issued the extra money for payment. Financial paperwork came through eventually, delivery date of car established.

Car arrives (without the call 1HR ahead as agreed as the driver was not given my number). The car, which please bear in mind had a new MOT issued a week prior - was delivered with - an illegal bald tyre, warning lights on the dashboard about break fluid change being a month over due, brake pads that were down to the metal and illegal, dents and scratches to the exterior, overspray all over the car and clear evidence from a previous body repair paint job on front wing and rear quarter, filthy interior (it had not been cleaned let alone valeted), scuffed front alloys wheels and to top it off, the smell and physical evidence of illegal weed in the car!

And here is my advice to anyone considering buying a car this was, SEND IT BACK and do not sign for the car. I called BuyaCar when the car was delivered, emailing photographs off all issues. I was apologised to and reassured that all issues would be resolved at thier cost.

So I signed, putting too much faith in them as it is now apparent. It took my actions of taking it to garages to get prices for brake pads and brake fluid change, they requested second prices from other garages that I had to take the car to during my working week. Eventually they get the Tyre and brake pads renewed, so at least its legal.

Then another week to get a valet company to clean the car, only after the car is clean can they then get the bodywork assessed for repairs. It was cleaned, then a week later and now dirty they send out a 'paint chip' mobile company to assess the paint work.

The company they sent instantly says they cannot do it as it's a bodyshop shop to rectify the issues. I reported this to BuyaCar. A week later I have heard nothing back, so I instigate a bodyshop company to supply a quotation to rectify. They did not like the price and wanted another quote, trying to send me another mobile paint repair company (clearly not understanding that mobile companies cannot rectify), I also spend time going to 2 further bodyshops to obtain more quotes for them.

They did not like these costs either. So, 5 weeks since delivery of car they now say that they will collect the car and return back to me in top condition. 5 weeks to decide this? I just want a car that looks like the money I spent on it - £21k!

They refused to supply a loan car for the duration of repair. The nearest bodyshop that they use, was over 220 miles away! That's nearly 500 miles being added to my car.

By this stage I just wanted it done and finished with. Various delays followed in getting car back to me, and when it was - despite m emailing photos of all the areas that needed attention, 3 separate areas were ignored completely.

Oh - and with various communication it was suggested that they did more than they should do, going 'above and beyond' to please me!

Be very careful if you are using this company, read all reviews you can and you will soon work out they have many issues from many clients.

I have all the correspondence and notations of my experience, when listed out its indefensible although I'm sure they will disagree.