Steven T.

I purchased "The Beatles in Germany, 1966" and was very dissatisfied with the content and quality. The two hour DVD included very little live concert footage and alot of useless filler, i. E. extraneous crowd scenes from outside the concert that kept being repeated. The video quality resembled VHS recordings and the audio was poor at best and often unintelligible during interviews. Audio during concert songs was often disconnected from the video, i. E George Harrison singing on the video while audio was on an instrumental segment. The description of this DVD sounded great but it was a very poor product. For a cost of $20, this DVD was a total rip off. I emailed Videobeat, explained my disappointment, and asked for a refund. Their reply is below. I'll never buy another DVD from them and warn others to be very wary.

"You clicked "accept official policy" when you checked out. If people have a nice tone and attitude I'm inclined to make exceptions.
I'm sorry I only offer exchanges for defective discs."

The "unofficial policy" also stated they would generally make refunds because they only want satisfied customers. Apparently I had a bad "tone and attitude" because I told them exactly what was wrong with the DVD.