Anthony H.’s Reviews of LightInTheBox & more

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1/21/20

This company is absolutely dishonest.
This company is absolutely dishonest. I would not recommend buying anything from them. If you have having trouble with them, I would urge you to do what I did: Contest the charges with your bank or credit card provider and file a complaint with the police.

Here is the story:
I purchased a lamp, which was delivered in a damaged state. The company systematically put up road blocks to my returning the item and receiving a refund. Finally after a month, they said that I could send the item back to China for a refund. However, to do so I would need to state on the customs declaration that the package was a gift. The reason for this is that they do not want to pay customs taxes. In essence, they were requiring me to commit fraud in order to receive a refund. That is clearly illegal.

Here is what I did:
I contested the charge with my bank and credit card provider so that the money would be refunded. I also reported the company's demand that I commit fraud to the German police and the European tax authorities. I am still awaiting the results, but the bank assured me that I would receive a refund for the charges.

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LightInTheBox F. – LightInTheBox Rep Over a year old

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

We sincerely apologize for the Light is not meeting your satisfaction and for all the inconveniences it may have caused. We will take full responsibility for this problem. Please don't be worried.

Please be advised that usually we need your cooperation to return the defective light back firstly. Based on our policy, we could only issue you full refund after we receive the return package. And we will cover the return postage incurred.

However, I can fully understand your disappointment. In order to meet your satisfaction, I had conducted new Ticket ID =20297763 in our ticket center and provide a SPECIAL solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.