Steven S.

Stop putting profits ahead of people. BHQ used to care about its customers. As a Utah based company, they have forgotten that it was Utahn's that helped them get their start. It's great that they have grown the way they have, but in growing they have done everything they can to sell more knives across the world. This is not a bad goal, but the result of their policies has led to leaving their home market underserved. They also have done little to expand their customer service department, and are still using the same inventory system that was outdated back when I worked there in 2012. I went to spend my hard-earned money on some knives this past weekend. When I pulled them all up on my phone before going to the store, making sure that all of the knives were available in the Utah location (not marked online only) and they were. When I got to the store one of the knives had changed to being online-only, and the other two, although showing as being available online, were apparently no longer available. This was the last in multiple negative experiences BladeHQ has manufactured by not taking steps to actually improve customer experiences.