The sole purpose of this website is to pretend to provide a service that makes passport renewal easier and charge you an exorbitant fee. You end up doing the same tasks that you do on your own, waiting several more days for mailing back-and-forth and dealing with the stress and confusion of an illegitimate service that is really a "non-service". As soon as you figure out that they don't cover your filing fee and that you've been ripped off, it's too late. They spend all their energy preventing you from getting a fefund and cleverly avoiding the long arm of the law. A true scam company!