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STEVEN R.

Contributor Level

Total Points
80

1 Review by STEVEN

  • Kitchen & Bath Authority

8/10/18

I was satisfied with the product assortment and prices, but was not satisfied with the way the Dreamine Shower Door was delivered. It was packed so poorly and delivered with a damaged box; it was almost amazing the glass shower door did not arrive in pieces. Also the carrier was supposed to call prior to delivery and never did so and one day I went outside to find that the four different boxes that made up the shower door delivery had just been left on my front porch. The largest box that contained the biggest piece of glass was delivered with holes in the box and the glass inside was visible through the holes.The delivery of all the Brizo fixtures came in a large box that was also very damaged and open on one side. Again I was amazed that everything that was supposed to be inside was still there. This needed a better quality shipping carton and better taping. The rest of the order, which included sinks and a toilet and was shipped from tthe various manufacturers was delivered in very good shape and KB should take a lesson from how Toto, Scarebo, and Elkay ship their products.

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