Steven P.

About 6 months ago I bought a battery at the lake Grove pepboys. They were nice enough to price match a competitor. Now it's dead. Ok it can happen but I know it's covered under warranty. I called the 800 number because I couldn't find my receipt. Using the information from my bank account I gave them everything they needed to track it down. They said it would be 24-48 hours and they would email it to me. 4 days later I called up because I hadn't received it yet. I was told they found it and then put on hold for a manager who could email it to me. After about 10 minutes I was told the manager was busy but would email it to me by 9. At 10 I called back and got an unpleasant person who again confirmed they had my receipt and would probably email it by the end of the day. Later that day they sent it. Now I call pepboys and was offered to leave my car all day and they would try to get to it. Instead I made an appointment for 3 days later because that's the first one they had available for me to wait for it and not leave it all day. Now I wait the 3 days get to the store where they booked my appointment as a drop off. Then I'm told I don't need the receipt I bought because I bought it at the same store. How can one company handle a simple battery problem this poorly. As I write this my appointment was 45 minutes ago. My car hasn't been touched and what should have been a ten minute process is now over a week in the making.