Steven P.

I am updating my original review below... I finally received a call back from a manager at iHerb. He sounded sincerely sorry on behalf of the company, helped me personally, did what he said he would. I also asked him to explain to the powers that be, that they need to bring back phone support. I am sticking with my 1 star rating for iHerb because after many months of waiting to see whether they will bring back phone support or not, iHerb has not!

Original Review:
I am... Oops, I meant I was a loyal iHerb customer for about a decade, and was very satisfied until recently. You never really know who you are dealing with until there is an issue. An item was missing from a recent order No problem. The problem is that trying to get the issue resolved turned into a mountain of necessary extra work and aggravation. I ended up going back and forth for almost one week with iHerb though email because the representative did not seem to comprehend what I was requesting, no matter how clearly I communicated my needs. Deciding that I need to put an end to this runaround, I decided to call. I found out that iHerb no longer offers phone support A growing trend today among businesses, a foolish one, at that. Forced to write, I thought I would try the only other option, live chat. I explained to the chat rep that I have a serious health issue and therefore typing is extremely difficult and taxing for me, and kindly requested that they make an exception and grant me phone support, but was denied. I asked for a manager and was told that one was not available. I requested that when a manager becomes available, that they contact me. That was 24-hours ago and still nada. Also, my issue is still unresolved. Aside from the considerable aggravation and loss of time over an extremely simple and straightforward issue, what does it say about a company if they will not accommodate a sick or handicapped person!?