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The company uses an auto renewal feature that defaults back to YES auto renew me after you make your purchase even after you select No at time of purchase. This is a tactic that they have used in the past and when I called them out on it they did a credit to my card but once again they pulled the same thing and I did not realize it until about 10 days after they auto billed me. I demand they credit my card but refused and their excuse was..."your using the service still". Yes because you keep charging me after I said No auto renewal and you won't turn it off.
This is criminal to change auto renewal behind the backs of the customer. Thugs!
Steven H.'s review of FilipinoCupid earned 23 Very Helpful votes
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I used FilipinoCupid from 2012 to 2014 and was a paying member. One of the features was the...
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Dear Steven H.,
Dear Steven,
For convenience, we automatically renew your membership shortly before it expires so you can continue to use your premium membership without interruption. You may opt-out of auto-renewal at any time in your billing settings at least 48 hours before your membership is due to expire. Please contact www.filipinocupid.com/en/help/helpdesk for further help.
Dear Steven,
For convenience, we automatically renew your membership shortly before it expires so you can continue to use your premium membership without interruption. You may opt-out of auto-renewal at any time in your billing settings at least 48 hours before your membership is due to expire. Please contact www.filipinocupid.com/en/help/helpdesk for further help.