Steven G.

This site is not a scam. I was hesitant at first after reading so many reviews that seemed negative. However, the big picture is that the chairs are not new they are preowned and repaired. Some may come with a scuff or a scratch but the mechanisms work as they should. I bought two chairs from the company a SteelCase and an HM Aeron. The SteelCase came first as the high demand for Aeron means you HAVE TO WATE. (which seems impossible for people who are used to Amazon). The return policy starts as soon as the chair arrives and the company would like to know if there are any issues 24 hours upon arrival. That way they know if the issue was due to shipping, and most issues they would prefer to send a part for repair than returning the chair. I emailed the company multiple times to ensure I understood there terms & conditions and they were always quick to respond and concise.
I think this company has received a bad reputation from people wh:
1. Thought the chairs were brand new. (look at the price, these are not going to be new)
2. Made demands that were ridiculous and expected the company to cave to avoid a bad review.

I am writing this review because the number of reviews I feel are inaccurate or skewed is unfair to the company.