I bought a watch from them and had no problems until the battery died. Since my jeweler couldn't change the battery, I wrote to the company and they said to send the watch back, even providing a return authorization. After many weeks of not hearing from them or seeing my watch, I started attempting to contact them (they did not reply to emails and it was impossible to reach them by phone). Eventually they did respond, sending my watch back, unfortunately in the same shape they received it... not working. Repeated attempts to contact them yielded no results and what I am left with is the world's most expensive "throwaway watch." It's unfortunate because there are so many items that I wanted to buy from them and, although I'll admit that most of them are out of my price range, I had and would have continued to purchase those items that I could afford. However, they've left a bad taste in my mouth and I would certainly not recommend them.