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Only two things could make the experience better. An "in-stock now" filter, and a, "made in the USA" filter. Right now I'd like to support brands and companies that manufacture products in the US, and it's tricky to do when shopping with vendors like XT (as opposed to buying directly from manufacturers).
Good selection and pricing, and good customer service.
I've purchased 9 items from Extreme Terrain, and have been extremely pleased with the quality of the products, timeliness of the delivery and overall experience! Yes, only a couple recent purchases have been made since the onset of COVID-19, but given the challenges industries like this face right now I would absolutely give them 5/5 stars!
I have only had one real issue, and it was resolved quickly, professionally and to my complete satisfaction. I received a less-than-new steering stabilizer (minor cosmetic scrapes), and when I inquired about it they offered to exchange it for a new one on the spot. After considering how hard these folks are working to make customers like me happy I opted to just keep the item, and they sent me some decals and gave me a store-credit for half the cost. Awesome service!
They have a great selection of products from "budget friendly" to "I have more money than I know what to do with." And when I have ordered from them they have all shipped and been received in under 2 weeks, which is MORE than a lot of companies are able to offer at this time.
I highly recommend Extreme Terrain. That said, if you are making a lot of online purchases right now, as customers we should be patient, understanding and grateful for the folks making it happen! That goes for the call-center employees working remotely, the warehouse running on minimal staff, the management team pulling all-nighters, and those handling shipping (UPS, FedEx and USPS). Without them we wouldn't be able to throw money at our Jeeps the way we are! If you are expecting a 24 hour shipping on ANYTHING right now, you are OUT OF YOUR MIND.
Tip for consumers:
Be reasonable! Don't order an entire-component lift-kit after 5pm on a Friday and expect it to show up on your doorstep by 10am Monday. Seriously folks. Plan ahead, be patient, kind and understanding. And most of all, be GRATEFUL!
Products used:
List of products I've ordered so far: Rugged Ridge Elite Antenna Base with 6-Inch Reflex Antenna, Smittybilt XRC Winch Cover, Axial LED Amber Turn Signals; Smoked, Rugged Ridge Full-Length Eclipse Sun Shade; Black, MORryde Heavy Duty TailGate Hinge Set, Rubicon Express Extreme-Duty Front and Rear Mono-Tube Shocks for 3.50-Inch Lift, KC HiLiTES Windshield Hinge Mounting Brackets; Black, Rough Country Premium N3 Dual Steering Stablizer Conversion Kit for 2+ Inch Lift, Rough Country Steering Stabilizer Relocation Bracket, Artec Industries Rear Tracbar Bracket. I've reviewed each of these individually on their website.
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