If i could rate them negative i would. Bought tickets for Adele's final concert but could not go. Tried to resale through the site weeks before the event just for my tix to arrive at my house a week before the event? Mind you i live in california and was wondering why did they even send them. Found out i paid 4 times the face value! Still, was sent an email a day later saying i could send them back no charge and i could relist on the site. I hit the link to start the process just to see that the date is too near to resale the tix. I bought 2. I'm down nearly $1000 after this whole experience. NO ONE to talk to live. It's all down through preselected email q and a which never really address your issue. HORRIBLE SITE! HORRIBLE COMPANY! I wish i had done more research on them before i spent money.