I have written 30 emails various texts and still no air/ heat conditioning unit, not working 3 service calls and 6 months waiting for replacement or refund. Bought unit 28/12/2019 delivered 15/01/2020 now 12/06/2020.
Probably the worst Australian company for service I have seen in 50 years.
Imagine if you were elderly and need to stay warm in winter. Only benefit saved money on electricity charges.