Steven C.

I have received such terrible service, that I intentionally looked up where I could leave a negative review in the hope to influence change. This last time I was left a notification sticker that on my $68 order there was a $24 delivery fee... okay. I signed up to have it redirected to the UPS store while i was at work. Instead they tried to delivery it again. I called the UPS store and also double checked that I signed up for that it was supposed to be delivered there. They said it was listed as incoming but they outsourced to a third party courier. I called for a week, finally I was told to call the UPS contact center. After waiting a half hour on hold they couldn't tell me where it is and suggested to call the sender to issue a refund. That is why I have things delivered regular post and insure it, so much for the Christmas presents; thanks for nothing UPS.