Steven C.

This is the worst musical instrument/audio equipment shop I have ever dealt with in 35 years as a musician/producer/audio engineer. Their customer service is virtually non existent. The order I placed was 2 weeks late. I had to send it back for a refund and then had to wait a month for it to be processed. It took me 18 phone calls to Bax Music to get it sorted. The refund wasn't agreed until I threatened legal action. They screen calls to make sure that they do not have to speak to you right away, they do you off with a "receptionist who can't deal with any enquiries" who then promises call backs. I wish I had read the trust pilot reviews. AVOID BUYING FROM THEM AT ALL COSTS!