We had to switch airports, Clearwater to Orlando. Avis said they didn't have ANY cars in Orlando... since we pre-paid, there are no refunds, so we lost the entire amount, over $500. We went through the Avis lot on our way to our car with another company, and imagine my surprise when the Avis lot had more cars than anyone else! Shady, Shady, Shady. I guess they had more cars because most already knew what I just learned... stay away from Avis.