Steve M.

I needed a new riding lawn mower and found w hat I was looking for on Sears onlinve. Sears.com showed it to be in stock with a delivery date four days away. I placed my order and payed via credit card. I received my order confirmation and confirmation of my delivery date. The night before my scheduled delivery I received a text with a delivery window of two hours in the early morning the next day. The day of my supposed delivery I waited until early afternoon before beginning to call what they laughingly refer to as Customer Service. Four different times I was told that someone on the delivery team would call me.
They never did! On my fifth and final call at 5:00 p.m. I reached someone who told me that my mower was not on the truck and as a matter of fact was not in the warehouse and they had no idea as to when they would be getting this item in. How in the hell can you sell something you don't have, arrange a delivery date, confirm the delivery date the night before when you don't have the item to sell. The only reason they get one star is that there in no lower rating. Sears used to be a reputable company, I will never buy from them again and strongly urge anyone from doing so.