Steve M.

I am an RN who takes care of the most vulnerable, the elderly. I care for my mother who lives with me now. I raised four daughters and was taking my youngest to drop her off at college.

After driving from 10pm to 2pm from Oklahoma to Illinois, I dropped my last child off at college. I was exhausted physically from the drive and emotionally from leaving my baby at college. I went to a hotel to get some rest.

Almost as soon as I arrived my older daughter, taking care of my mom while I was gone, called and told me that my mom had taken a turn for the worst. We decided that she needed to go to the hospital. After a little sleep I head home to my mom.

While driving home I realize that I'm too tired to continue to drive safely. So I look ahead to see if there is a city with a hotel. I locate one in Ottowa KS. I got online and went to the Comfort Inn website to check to see if rooms were available and to book. I didn't realize I loaded Ottowa Canada and booked the night.

I arrived at the hotel and quickly realized my mistake. I paid for the room in Ottowa KS. Got to my room, desperately needing sleep, and called Comfort Inn to cancel the reservations for the Canidian Ottowa room. We talked for over an hour. But was told they would provide a resolution another day.

The "resolution" was that Comfort Inn would not refund me. Even though I called within an hour from making the reservation and stayed in a different Comfort Inn. Not willing to do the right thing reflects on their character and decisions on everything.