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Steve M.

  • 2 Reviews
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden

Member since September 2019

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2 Reviews by Steve

I placed an order on 7-10-20. The ETA was 7-24-20. I reached out to Sears Parts Direct twice, once on 7-25-20 to check the status after the delivery was due only to be told they could give me an update in 2-3 business days. I checked again on 7-30-20 and was asked to give them 2 more business days to get me a status update (not delivery of the order, just an update). I consider this unacceptable customer support as they never contacted me. Then again what should one expect on a $30 order? Don't order anything from them unless you want to experience the worst customer service ever.

Tip for consumers: DON'T PURCHASE ANYTHING FROM https://www.searspartsdirect.com/ EVER!

I purchased a newer model ring doorbell to replace my original. I emailed them and was told that at the end of the 30 day free subscription the new doorbell would roll over to my subscription that I had just renewed on my old doorbell. I was leery and sure enough the plan did not transfer over automatically. I emailed them twice and finally had to call in order to have the subscription transferred to the new doorbell. Terrible customer service. Here's their response: "... our incoming queries queue turned out to be a bit busier than expected." I guess that revenue-generating customers are responded to and others are not.

Tip for consumers: If you support this on your own then purchase it. Don't look for timely support as it is not there.

Steve Has Earned 3 Votes

Steve M.'s review of Sears PartsDirect earned 2 Very Helpful votes

Steve M.'s review of Ring earned a Very Helpful vote

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