We are moving north from Houston to snow country in the middle of winter. I decided to get winter tires before we left. After doing a lot of on-line research, I kept going back to Tire Rack for the reviews and availability. I ordered the winter tires and immediately got a voicemail, email, and text asking me if I really wanted winter tires in Houston. The sales rep I spoke with was extremely knowledgable and friendly. Delivery went exactly as planned. No problems.