I ordered an item on 19th August, and was told I had to make payment by bank transfer. Reluctantly, I did this and received a reply saying the order had been processed, and then waited for further details. A few days later, having heard nothing more, I emailed them, and got a reply saying payment hadn't been received. I pointed out that they had confirmed receipt themselves and they said there had been an error in their payment processing, but they had received payment. They said my goods were being shipped with UPS and gave me a tracking number. UPS arrived today, but demanded £193.61 CASH before they would release the goods. I refused to pay and they took the package away again. I opened two support tickets, and finally they said they would re-send the item. Five weeks later, and nothing has arrived. A bunch of scammers. Avoid like the plague!