Steve J.

Ordered a pool motor and seal June 6th. Got seal in fairly quickly, but no motor. Tried to call and took FOREVER to talk to someone. They couldn't say where motor was coming from or when it would be shipped, but said we'd get an email update. Never happened. In the meantime my pool is turning green. Sent numerous emails and no response. Called again(horrendous wait time!), and same answers. Finally by June 26th, called and cancelled order. Person I talked to said order will be cancelled. On July the 3rd I called to see when the charge for motor would be taken off credit card, and suddenly I'm told motor has been shipped and arriving July the 5th, and we will have to pay return shipping! We received no notification of motor being shipped, or any other notifications for that matter. Beware if you order from this company! I asked to speak to a supervisor or manager, and was told they were not there. Good prices weren't worth the terrible service!