Ordered from here as they had a good price, with free and fast shipping and I was wanting to get it before Christmas. Had a similar experience as the others, didn't ship on time, no answers on the phones and no replies to emails, etc. But found a way to get my order cancelled. Call the 844 number and press option 2, it go to tech support not sales, but they actually answered right away. The Tech support guy just wanted to send an email to sales, but I wasn't going to accept that. Asked him to forward/escalate to someone who could help me, even if it was the owner of the company. He ended up forwarding me to the webmaster, a very helpful person who was able to cancel my order, on the spot.