Not sure what has changed at Airbnb, but in 2014, when I rented my cabin in a very strong rental community (my cabin is almost always rented) they seemed really good. I stopped through the winter, and started renting again in the summer of 2015, and through February of 2016, it has been a NIGHTMARE! I have had many times I simply call up customer service to get information, and have gotten absolutely wrong information. But THE WORST thing is that the guests they send me are HORRIBLE! 5 of the last 6 I had to make a damage claim on, as they either damaged my property, or left it un-clean and I had to claim an extra cleaning fee. The guests also consistently either lied or did not know how to use the Airbnb website, and would consistently put down fewer guests than actually stayed at my cabin. The DAMAGE CLAIM process is a JOKE! It is almost not worth it, as I yet to have a guest, even for a measly $50 say "yes, we did ruin your bed sheet, and will pay you the $50." Everyone of them are in denial, and just want to say they did not do it, instead of being honest. Customer Service is a JOKE. I STRONGLY suggest paying more and using VRBO/HOmeaway, as I have never had one bad guest, have never made one damage claim, and customer service is GREAT! Also, if damage occurs, I simply document it, send it to the renters email, let them know the amount, wait for thier feedback before making the final decision, then take what I feel is appropriate. I AM IN CONTROL OF WHETHER I LOSE MONEY OR NOT, AND I HAVE LOST A LOT OF MONEY USING AIRBNB'S CLAIM SYSTEM! I have delisted, despite the fact they charge nothing to me to rent my cabin, and bring me renters. Doubt I will ever be back.