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Steve J.

1
Level 1 Contributor

Contributor Level

Total Points
333

4 Reviews by Steve

  • Groupon

10/5/17

It's a love/can't stand relationship with this company. I love saving money. The app is good. CUSTOMER SERVICE IS HORRIBLE if you need ANY HELP. The chat agent twice quit chat abruptly when we were not done. I was waiting for them to do something. They don't even ask "have I addressed your concerns?" They just leave. The overall experience because of their customer service has left me deleting the app, canceling my account. It is not worth the money saved.

  • VRBO

9/27/17

Simply said, VRBO, or Homeaway, and Vacation Rentals.com, want those they "use" (my home is worth several hundred thousand dollars) to pay for the subscription. There are certain parameters that penalize those, like me, who do not. Basically, if you do not pay for a subscription, they put you in the bottom of the search results. I use to get half my business from Homeaway/VRBO until they changed a while ago to a harsh unequal format, that makes Property Management companies their most important customer, meanwhile leaving me, a owner operated rental, scraping for attention on their site, only due to the algorithms they have set up to reward those who pay for the Subscription, and punish those who do not.

No matter to me, but I do think it is a stupid way of marketing a product. I would call it PAY TO PLAY.

Shame on you. Equal is equal, whether I am an owner operated using your site, or I pay for the subscription. This is sadly not the case currently with VRBO or Homeaway. I use to get a lot of hits off their site, until they changed their algorithms, to make my property not at the top of the list.

I review at 4.9% on VRBO/Homeaway & Airbnb. Airbnb is the best at this point for an owner... by FAR.

I hope Homeaway makes changes to allow "owner operated" be more competitive.

  • PrinterPix

8/14/17

I placed an order through Walmart.com. I got an email from Walmart saying shipped. I thought that was weird, since I had not uploaded the pictures yet, and it was weird that when I ordered them through Walmart, that in the same process I did not upload them, yet got an email saying "shipped." I then got an email later from Printerpix saying here are your vouchers, please upload the pictures and place your order, which I did taking 3 hours because Printerpix site is very user unfriendly. I called Walmart today asking when my order will arrive, and they said in two days. I called the company Printerpix to confirm, and they said I never uploaded the pictures and used the vouchers so no order has been placed. I called Walmart back, and said give me my money back I am done, and instead of just getting my money back instantly, LIKE Amazon, they are escalating it and I should get notice in 48 hours IF I get a refund. Calling American Express now to dispute charge.

  • Airbnb

2/12/16

Not sure what has changed at Airbnb, but in 2014, when I rented my cabin in a very strong rental community (my cabin is almost always rented) they seemed really good. I stopped through the winter, and started renting again in the summer of 2015, and through February of 2016, it has been a NIGHTMARE! I have had many times I simply call up customer service to get information, and have gotten absolutely wrong information. But THE WORST thing is that the guests they send me are HORRIBLE! 5 of the last 6 I had to make a damage claim on, as they either damaged my property, or left it un-clean and I had to claim an extra cleaning fee. The guests also consistently either lied or did not know how to use the Airbnb website, and would consistently put down fewer guests than actually stayed at my cabin. The DAMAGE CLAIM process is a JOKE! It is almost not worth it, as I yet to have a guest, even for a measly $50 say "yes, we did ruin your bed sheet, and will pay you the $50." Everyone of them are in denial, and just want to say they did not do it, instead of being honest. Customer Service is a JOKE. I STRONGLY suggest paying more and using VRBO/HOmeaway, as I have never had one bad guest, have never made one damage claim, and customer service is GREAT! Also, if damage occurs, I simply document it, send it to the renters email, let them know the amount, wait for thier feedback before making the final decision, then take what I feel is appropriate. I AM IN CONTROL OF WHETHER I LOSE MONEY OR NOT, AND I HAVE LOST A LOT OF MONEY USING AIRBNB'S CLAIM SYSTEM! I have delisted, despite the fact they charge nothing to me to rent my cabin, and bring me renters. Doubt I will ever be back.

Steve Has Earned 13 Votes

Steve J.'s review of Airbnb earned 8 Very Helpful votes

Steve J.'s review of Groupon earned a Very Helpful vote

Steve J.'s review of VRBO earned 4 Very Helpful votes

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