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Steve H.

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1 Review by Steve

Saks Off 5th

  • Saks Off 5th

“Received a soiled and used Tuxedo Shirt, topped by Terrible Customer Service”
9/29/18

In April, 2018 I ordered a Tuxedo shirt for a wedding. The item was on sale for $183.0. When I received the shirt, I was shocked to see that Saks
Fifth Avenue sent me a used shirt wrapped in, what appears to be, a dry cleaning clear plastic bag. The shirt had a soiled collar, missing a button and looked raggedy. I called customer service within the hour, but all they had to say; "just return it to us and we will give you a 5% discount on your next purchase". That was the quality of Saks' customer service!

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