Steve H.

I ordered 3 picture coffee mugs for a Christmas order on 12/10. The shipping stated that the mugs would arrive before Christmas. They showed up at separate times 3-5 days after Christmas. 2 of the 3 mugs had quality control issues. 1 mug was blurry with the writing and pictures. The other mug cut off one of my pictures. Keep in mind they sent me proofs to approve and they proofs didn't match what they sent me. They sent me 2 replacement mugs. The blurry one was corrected. The one with a picture cut off was the same. I called again and they said this time they would have the design team send me a new proof to approve then also do a physical inspection of it before it ships. I never got a proof but rather they sent me another identical mug with a bad picture. I call customer service again and their phones were down so I had to use chat. I was told that they use a vendor to print everything and what I was told was they can't do the physical inspection and weren't sure why I was told that. They ended up telling me that they currently can't fix the issue and issued me a refund. I replied with why can't they fix the issue? They kept printing the pictures incorrectly and didn't match the proof. They said it must be a printer issue and they will let me know when it's fixed and then I can reorder. They requested that I send the 3 incorrect mugs back. I explained to them that this is horrible customer service at this point by making the customer have to do all this extra work rather they should let the customer keep the bad mugs (I have no use for them so I would throw them out) to avoid the customer having to repackage and find somewhere to send the mugs back... then also they should be doing the reordering for the customer internally. She claimed it was their policy. Rather then trying to fix the issue for the 4th time they gave up and wouldn't fix their problem. Keep in mind I sent pictures and they agreed there was an issue. At the end of the chat I requested that a manager call me cell so we can work something out so that I can get a correct mug to given as a gift for Christmas. She dodged the question and i never got a manager. Last but not least my wife commented on a post on their Facebook professionally letting them know how displeased she was with what happened since their Twitter page is private (odd for a company). They deleted her post and blocked her. There was nothing nasty about the comment she left at all they just didn't want a negative comment on their page. Please avoid dealing with this company.