I've always had good dealings with B&H, but this time the item was backordered forever. When I tried to get an update on my order by phone the estimated wait time was 101 minutes. The online chat wasn't much better, they were not able to find/ verify my order.
I noticed a slightly more expensive model of what I was looking for became available, I canceled my original order, ordered the new item and I should receive it in a week!
All is good again!