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I am extremely DISAPPOINTED with the chat service that J&P Cycle provides. Isabella C. Was absolutely no help. I ordered the wrong Mustang seat and just wanted to exchange it for the correct one and all she did was copy and paste the directions on how to get a refund. I told her on chat that I just wanted to exchange it and she was no help with the info on doing that. Later I found the info on how to exchange on their web site but it was to late, I already sent it back for a refund. So I could purchase the correct seat. I had such a difficult time with the chat I went to another company for the seat. I have waited almost a week to get my refund and still haven't seen it. They did however get the seat out fast and for that I appreciate it, but if your chat help isn't help with an exchange why have it. Not sure I will do business ever again with J&P Cycle.
Steve H.'s review of J&P Cycles earned 2 Very Helpful votes
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Thank you for the feedback. We apologize you were not satisfied with your shopping experience. We are always here to help, and would like to discuss your issue. Please reach out to us directly. You can email us at socialmedia@jpcycles.com with your name, phone number, order and or customer number and a brief description of the issue, you can also utilize our live chat feature or call us at 800-318-4823 and one of our agents will be glad to help resolve your issue. We appreciate you as a customer, and look forward to hearing from you. Again, we apologize for any frustration you have experienced. Thank you for choosing J&P Cycles, and have a great day on 2 wheels! As always, ride safe.