On 7-24-16 I bought malwarebytes premium to renew my protection for my computer. It seemed to install fine and said I had 365 days of protection. Just today it was running a update and scan and the program said it was expired and wanted to direct me to a website to buy a upgrade.
I went to the website to see if I could find a contact number to call for tech support. There were no numbers listed for anything. So I did a google search and found a tech support number and called it.
When I called it the connection was very staticy, there was considerable background noise from others talking, and the person I talked to was clearly from India. He had a very thick accent and between the static, background noise, and his accent I had a hard time understanding him at all. But I attempted to follow his instructions.
I explained that I had just bought the software and installed it and that it seemed to be expired. He proceeded to want me to download a snooper program onto my computer so they could look through it and see what the problem was. I tried to do this but because of a slow connection it wasn't fast enough for the technician.
I asked him why I couldn't just tell hime the name of the software, give hime the product key and serial numbers and he could check directly in his computer to see if I had been sold a outdated copy of the software. He explained that was what he would do once the snooper program had installed.
I had been on the phone with him for over a hour trying to resolve this. I asked to speak to his supervisor and he told me I couldn't speak to him. I then asked him why I couldn't speak to his supervisor and he hung up on me... But the poor service didn't end there.
I was so pissed I then googled the phone number for the corporate office. I called that number and talked to a person and explained my situation. She didn't seem to want to listen and repeatedly tried to cut me off while I was talking. When I finished my story she assured me that they HAVE NO CUSTOMER SUPPORT IN INDIA and that they were a California based company and all their support was in the good ole USA. She then transferred me to Customer Support. I did not get customer support but just an automated voice mail system. I hung up.
I then called back the corporate number, talked to the same person and asked to talk to a REAL LIVE PERSON, because I wanted to know how to get my money back for the product I bought. I was then directed to the same automated customer support voice mail I was at before. I hung up.
THIS COMPANY IS A FRAUD!
DO NOT BUY THEIR PRODUCT!
THEY HAVE POOR CUSTOMER SERVICE!
THEY OUTSOURCE CUSTOMER SERVICE TO INDIA!
THEY NEED TO BE PUT OUT OF BUSINESS!