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Steve H.

Contributor Level

Total Points
95

1 Review by Steve

  • Malwarebytes

8/9/16

On 7-24-16 I bought malwarebytes premium to renew my protection for my computer. It seemed to install fine and said I had 365 days of protection. Just today it was running a update and scan and the program said it was expired and wanted to direct me to a website to buy a upgrade.

I went to the website to see if I could find a contact number to call for tech support. There were no numbers listed for anything. So I did a google search and found a tech support number and called it.

When I called it the connection was very staticy, there was considerable background noise from others talking, and the person I talked to was clearly from India. He had a very thick accent and between the static, background noise, and his accent I had a hard time understanding him at all. But I attempted to follow his instructions.

I explained that I had just bought the software and installed it and that it seemed to be expired. He proceeded to want me to download a snooper program onto my computer so they could look through it and see what the problem was. I tried to do this but because of a slow connection it wasn't fast enough for the technician.

I asked him why I couldn't just tell hime the name of the software, give hime the product key and serial numbers and he could check directly in his computer to see if I had been sold a outdated copy of the software. He explained that was what he would do once the snooper program had installed.

I had been on the phone with him for over a hour trying to resolve this. I asked to speak to his supervisor and he told me I couldn't speak to him. I then asked him why I couldn't speak to his supervisor and he hung up on me... But the poor service didn't end there.

I was so pissed I then googled the phone number for the corporate office. I called that number and talked to a person and explained my situation. She didn't seem to want to listen and repeatedly tried to cut me off while I was talking. When I finished my story she assured me that they HAVE NO CUSTOMER SUPPORT IN INDIA and that they were a California based company and all their support was in the good ole USA. She then transferred me to Customer Support. I did not get customer support but just an automated voice mail system. I hung up.

I then called back the corporate number, talked to the same person and asked to talk to a REAL LIVE PERSON, because I wanted to know how to get my money back for the product I bought. I was then directed to the same automated customer support voice mail I was at before. I hung up.

THIS COMPANY IS A FRAUD!
DO NOT BUY THEIR PRODUCT!
THEY HAVE POOR CUSTOMER SERVICE!
THEY OUTSOURCE CUSTOMER SERVICE TO INDIA!
THEY NEED TO BE PUT OUT OF BUSINESS!

Steve Has Earned 15 Votes

Steve H.'s review of Malwarebytes earned a Funny vote

Steve H.'s review of Malwarebytes earned 14 Very Helpful votes

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