Steve G.

You should know, around 2016-2017, GE Appliances Division was sold to Chinese Manufacturer Haier. The "GE Service" is no longer the same.

We have a GE Monogram, Advantium Microwave Oven. The glass tray stopped spinning while cooking. Scheduled a service call, and the technician quickly realized that the small plastic part that sits in the bottom of the oven, that the glass tray sits on, was cracked and needed to be replaced. He simply lifted up the part. We were quoted a cost of well over $300 to purchase a new part and have it installed. Part cost was around $78, plus a second "service call" to drop the part into the bottom of the microwave oven. No tools needed, I mean, literally, drop the part into the little hole in the center of the oven.

Absolutely outrageous! We decided not to anything and paid $114.00 for the service call. I found the "GE original part" online for $38.00.

GE appliances is no longer the same company. Beware. GE has lost, yet another customer.