Steve g.

If you have a problem with a groupon ticket or voucher and you can't resolve the issue yourself consider your money wasted. Groupon has decided. To go completely online when dealing with customer service meaning that you will not at any given moment speak to a real voice. When you call you will hear a recorded message that will repeat twice that they have gone completely online with customer service and hang up. You can look all over their website and you will not find a live chat tab or link anywhere. The tidious process that I had to do in order to get in touch with someone was:
1. Go to help
2. Type live chat on the search field
3. Only then, to get a message box.

A message box that gets replied as an email and groupon (may) or will take about 24 hours to reply back. Your reply back may look like mines (their reply:_what voucher?) after I told them what voucher I had an issue with (by the way, this was the only recent voucher I had ordered, the previous vouchers were from about a year ago) then they would take another 24 hours to respond back and the response most likely you are not going to like. The response I receive started with the common_Unfortunately, we are not able to...

Groupon takes so long to answer that if you are on a time crunch because of the upcoming expiration of your voucher is near, the voucher will expire and they won't do anything for the customer.

Too much hassle, too much of a waste of time, when you realize the amount of time you have wasted to resolve an issue you'll realize it's just not worth the effort.