steve f.

Be careful with this company. We arrived in the UK and went to collect the car from Europcar, to be told we needed a bigger car to get all our luggage in. We were upgraded at a premium price and the vehicle provided was too big and expensive, but after 24 hours on a plane with 2 kids under 5, we just wanted to drive the 4 hours to our destination and sleep.
We returned the car the next day where Europcar cancelled the orginal booking (with Rental Car) and we took a new booking out for a smaller car. We were told we need to get a refund from Rentalcar.com as we had used the car orginally booked for 24 hours and the booking had been cancelled.
It's been 2 months and 10 emails later, yet I am still being told they are are "investigating the issue", we have paperwork showing the cancellation as well as the new booking, and have provided all this to rental car... still waiting on $1500 AUD refund...
This has left a bad taste after a nice holiday.