Thumbnail of user stevee149

steve e.

Contributor Level

Total Points
82

1 Review by steve

  • Oak furnitureland UK

1/21/19

Below is a copy of the email I sent to Oak Furnitureland. I have sent it twice and still had no reply 5 days later. (Adoid this company because they don't deserve custom)order (ofl-*******). Product 1 x OAKMAG046 Oakdale Natural Solid Oak Dressing Table Mirror£ 79.00 1 x OAKMAG027 Oakdale Natural Solid Oak 6 Drawer Chest£ 399.99 2 x OAKMAG052 Oakdale Natural Solid Oak 2 Drawer Bedside Table£ 279.98Order Total £ 758.97Date 30/12/1Dear Sir/MadamI
Am writing to inform you of your non existant customer care, and the
Way I have been treated and ignored by your so called customer care
department.The above items were delivered to me on the 7th Jan
2019, I was happy with the delivery and tha actual quality of the
Furniture. We have purchased a sideboard from you on a previous
Occasion with no issues. When my husband attempted to assemble the
Dressing table mirror on the 8th jan he found that the wrong bolt was
Contained in the pack. Although there is only 7 items in a sealed bag, 2
Long bolts 2 short bolts 2 dowels and 1 alum key. Some genius had
Packed it wrong... sending 3 long bolts and 1 short bolt. Making it
Impossible to assemble the mirror. I emailed your customer
Services in the morning on the 8th with pictures of the incorrect bolt
And followed it up on the Wed 9th by phoning your customer services, she
Found my email and said she would contact the warehouse who would then
Contact me shortly. Nobody contacted me. I rang again
On Friday 11 jan and explained it all again and that I had a dressing
Table mirror that was still in pieces at the side of my new set of
Drawers. She apologised and promised to ring the warehouse and promised
To ring me back that same day (Friday)Nobody contacted me.It's
Now almost a week later and I have been completely ignored, I still
Have a mirror in pieces because I can't assemble it without the correct
Bolt... I am seriously considering returning everything back to you. The
Whole £758.97 worth.It would be nice to receive a reply before I do that.It's now 21st Jan and i HAVE HAD NO REPLY...

steve Has Earned 2 Votes

Steve E.'s review of Oak furnitureland UK earned 2 Very Helpful votes

steve hasn’t received any thanks yous.

steve doesn’t have any fans yet.

steve isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user mattgarwood66
2/29/24

We had a bookcase delievered on 23rd Feb last week, and had paid £30 for the room of our choice....

Thumbnail of user saeedr11
1/8/24

Very poor customer service. The delivery and problem solving is zero. I wish i never ordered....