Steve C.

My first ever order has been a complete nightmare. They sent me the wrong $AUD790 headphones - brown, not black. OK mistakes are made, its a nuisance but it shouldn't be a problem - Right? WRONG

Coggles Customer Service(CCS) response was, and I'm not kidding: You, the Customer, need to get a quote for International shipping - Australia to UK. Once we, CCS, approve the quote, you need to organise the shipping (i. E. identify a shipper, contact them, get a quote, arrange pickup). When we receive it back here in the UK, we will refund you. Incidentally, because I'd be the shipper, if it gets lost in transit, I would be stuck paying for it.
I asked for them to send me the black replacement immediately even offering to pay for it. No, its against policy. And besides we have not got any in the warehouse and you have to wait another 6 weeks. This was completely untrue as I had a chat hookup with the online sales crew and they had 3 pairs available.
So deal with them at your own risk. Hopefully everything goes smoothly for you. If it doesn't you have a world of aggravation ahead because if they treat you like this when they have made the mistake, what would happen with DOAs or a warranty problem. I can only imagine!