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Steve C.

1 Level 1 Contributor
  • 3 Reviews
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Travel, Autos & Vehicles

Member since November 2018

  • Reviews

    3

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    251

Review Distribution

3 Reviews by Steve

1/15/19

WestJet should be totally embarrassed about launching Swoop. I booked a flight and I needed to cancel it more than 24 hours before the flight time. I first tried to get hold of them and following the prompts I tried to sign in but apparently either my password or my email address was incorrect. After a couple of attempts I tried to reset my password. No reply. So I try again. I check my email again. No reply. I try a different email. I check my email again. Still no reply. So it's time to contact customer service. After about 20 minutes of trying to figure out their site and of course there's no email address and the phone number is not easily found. I see that they are not open at 5:30 p.m. on a Sunday. For the last couple of days I've been trying to contact them during business hours but of course they put me on hold for ridiculous periods of time. That seems to be their way of doing business. They take your money immediately no problem with that. Try to get some back and they just wear you down until you give up on it. They obviously don't want me as a customer so if they read this why don't you just give me some kind of a refund and I promise I will go away and never use you again. After all I tried Flair as well and they are very receptive even when I have a problem but it was more convenient for me to fly to Hamilton or so I thought. Big mistake using Swoop. Save yourself the frustration. Just so no one thinks I am somehow benefiting from promoting Flair Airlines here's my Swoop confirmation F5KWKM.

11/12/18

Doesn't get much worse. I booked an early morning flight with Air Transat through these guys but when it became time for online check in the Air Transat site would not take my confirmation. I tried a couple of more times with no success. In the late afternoon I tried Justfly customer service but got no answer so I tried the bookings line. They answered immediately but were less than enthusiastic once they realized that I didn't want to buy anything. The next 7 calls were transferred to another line where no one answered of course. By the 8th try I was getting rather excited so they were magically able to connect me with a supervisor who tried for well over an hour to get me checked in. By this time I cancelled my meeting with clients as I had no idea whether or not I would have a flight or be able to make it to YYZ on time. Better at 10pm than 4am. Shortly afterwards I was told that there had been a "glitch" and that I should be able able to check in. Very nice but at that point I really had no use for the flight so I requested a full refund. They replied that I didn't cancel within the required time and I hadn't purchased insurance, Of course not. When I booked they didn't tell me that they were going to screw me around so thoroughly or I would have purchased insurance. Any company can sell me a flight and grab my money in a flash. The real measure of a business is how the deal with customers when there is a problem. On this polnt they fail miserably. Save yourself the aggravation and book with someone/anyone else.

11/8/18

How is this company still in business? 8 days ago I sent an email to ask details about core returns. No response after numerous attempts to contact them. Informed CS that I would cancel and return my order if they didn't have the courtesy to reply to me. Sent a return form to the company. 6 days of unanswered emails, unanswered phone calls and being disconnected from chat once they realize that I didn't want to make a purchase but that I had a complaint. On the 7th day I was contacted after threatening to go on social media. Here it is the 8th day and 30+ emails promising to refund my money but my bank account is still empty. Their strategy is to stall and delay until the customer gets so fed up that they finally just walk away from the whole mess. You can see that in some of the other reviews. I used Rockauto a few times but I got greedy and tried to save a couple of bucks and here I am. Big mistake on my part. They may accuse me of affiliation with Rock auto or of writing a a fake review. Not the case. I am just a frustrated and extremely angry ex-customer who doesn't appreciate being scammed. To add insult to injury they sent me an invalid discount coupon. Too much. Do yourself a favor and go somewhere, anywhere else than autopartsway.ca

Steve Has Earned 6 Votes

Steve C.'s review of AutoPartsWAY.ca earned 2 Very Helpful votes

Steve C.'s review of Flyswoop earned 3 Very Helpful votes

Steve C.'s review of Justfly.com earned a Very Helpful vote

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