Steve C.

I am so disgusted with Chewy. I've been trying to order the Grain Free Honest Kitchen dog food for weeks from the actual company, Honest Kitchen, but unfortunately they're out of stock! The employee at Honest Kitchen informed me there were ample bags available via Chewy. I hesitated due to all the reviews I've read and Chewy seems to take a long time to deliver.

I toughed it out and ordered two bags from Chewy nearly ten days ago. The shipment via FedEx has been dragging since then. Supposedly, it will be delivered tomorrow. That is way too long for a shipment. Sounds like everyone else has the same issue. I'm probably going to toss the dog food upon receipt considering it was probably sitting in various trucks in excessive heat for the last week. There's no way I'm feeding compromised food to my dog. It should not take longer than a week to receive the dog food. Chewy should give consumers the option to pay extra for adequate shipping!

Following this unacceptable experience and seriou lack of service, there's no way I'm ordering from Chewy again.

It's now the end of the day (Wednesday, September 22,2021) and as expected, the delivery has been delayed. It's been at the FedEx location in the LA area since yesterday, but as usual, they continuously fail to deliver.

I've been using Postmates since they first became available in LA years ago. The service has become so horrible now that everything seems to be delivery due to the ridiculous restrictions in CA. Since there's an extreme demand for delivery services, it seems Postmates requires nothing from their employees other than having a vehicle. The delivery people are total brain-dead zombies nowadays. Most of them seem as high as a kite! For the last few weeks, the brain-dead delivery people have been going to different places other than my address. They only go by the stupid GPS dot instead of the address! How stupid could one be?! The condo building I reside-in is an entire square block. Yes, my condo might be in the se area of the building, but my address is still the street one block over as displayed on my account. But, no... those idiots only look at the dot and park a block away telling me they arrived. I have to continuously argue with them, telling them I'm standing outside in front of my damn place and they are no where to be found. They actually argue with me as if I don't know where in the hell I live! How stupid could one be?! Look at the damn address on the order! Done using this service. I'm just going to cook for myself.

I cannot stand Eat24! Worst yet, Yelp uses them as their delivery option, so due to that I will never order from Yelp either. Eat24 is far behind their competition with everything! With Eat24, you cannot track your order, there's no GPS type map displaying the delivery person, unlike its competitors Doordash, Postmates, UberEats, Amazon, Caviar, etc. Due to such lack of what should be considered standard protocol, when ordering and having to use Eat24 via Yelp, the moment your order is placed, you're SOL with knowing where your food is, the status of the delivery and if it will even reach its destination.

Another serious problem with Eat24 that puts them way behind their competitors is how there's no way to modify or edit the tip once the product has been delivered. That is so unacceptable! I never have cash and never will! I will always do everything electronically, so when providing the tip, Eat24 makes you tip upfront when ordering the product for delivery with no option of editing the tip once receiving the product and service! Flat-out stupid and behind the times!

Last night, I ordered from Joe's Pizza via Yelp and again, Yelp uses Eat24. I had to chose the tip up-front when ordering. The pizza was to be delivered within 40-60 minutes. 70 minutes passed and no delivery! I contacted Joe's Pizza and inquired about the delivery and the dude on the phone replied "I'm leaving now"! WTF! The pizza wasn't delivered for 1 hour and 45 minutes! That dude did not deserve the tip that was already left when ordering via Eat24.

Following the call to Joe's Pizza... approx 70 minutes after the order was placed, I tried the "contact us" to Eat24 with the messenger app on Yelp. Their first automated response was regarding how extremely busy they are at that moment with other customers. It was 25 minutes later before someone from Eat24 actually typed a response... no lie, I have the entire history of the conversation saved.

As others have stated, when I told Eat24 to immediately cancel the order and refund me, they tried giving me the run around stating they're not capable of refunding me since I already ordered the product. By now, it had been 1 hour and 35 minutes since ordering the pizza. I had to explain the basic elementary concept of breach of contract to them and how they negligently failed to hold-up their part of the binding agreement. Sure enough following the law lecture, they told me they cancelling the order and refunding me.

There's no way I would ever use Eat24 or Yelp for ordering ever again! As stated numerous times, Eat24 is so far behind it's competitors. With Eat24, one would be better-off with a note in a bottle. You have more control over the ocean currents than you do the extremely old, outdated sub-par product/service of Eat24.

I realize Grubhub purchased Eat24 and has decided to shut it down very soon. Grubhub (the Chicago based company) is another service I refuse to ever use following their purchase of LABite a few years ago. Either way, Grubhub better get with the times too if they're planning to stay in business.