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stevec1622

Steve C.

Usa

Contributor Level

Total Points
80

1 Review by Steve

6/14/21
Verified purchase

Bought bushings for my bulldozer, wrong ones. Sent them back, guess company just want to keep making money, they resent the bearings and recharged me for them. Sent me old New stock for another part, nothing old about them made in Mexico.

Products used:
None they sent wrong parts. Talk to sales associates on phone and said nothing they could do.

Service
Value
Shipping
Returns
Quality
brandoni37
Brandon I. – Jensales Rep

Good afternoon Steve,

As we had spoken about on the phone, you had called in with an OEM number on May 5th. You had provided us with the part number you had wanted to order, which is what we had sent out.

You had called again on 5/21 and provided the same OEM number, and had ordered again. I have verified this through our phone logs and recordings. You had refused to believe me so I had offered to send you the phone calls. You declined and stated you were going to call an attorney and that we are obviously pulling some sort of scam on you.

This is not the case. We have been in business for over 30 years, and we only sent you what you had ordered.

As we had spoken about on the phone you can return the bushings you had ordered and we will of course get you a refund.

Please reach out if you have any further questions,

Team Jensales
Brandon

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