Steve B.

REI states on
Their web site under their return policy that: "If your item has a
Manufacturing defect in its materials or workmanship, you can return it at any
Time." Well, I found that that is not always the case. About eight
Years ago I purchased some expensive hiking boots expressly for backpacking. Over
Those eight years I have used those boots about 20 times. This year after my
Last backpack trip I found that the sole of the boot was separating from the
Shoe. I consider this a manufacturing defect and return the shoes to the
Clackamas REI where I purchased them. The sales person I talked with stated
That, due to the age, this was considered an "end of life" issue and they would
Not accept a return even though their limited warranty does not state a time
Limit on purchases. I told this person that the boots had only been used about
20 times but that made no difference. So beware that REI's return policy is not
As stated on their web site and they do not always stand behind their products as
They would like you to believe.