Overall, I have been very satisfied with the services of iPostal1. The staff at the Ellicott City, MD location has been very helpful over the past 18 months that I have subscribed to your service. Sometimes, I don't get a response to my request for action i.e. scanning or shipping an item, etc, for a few days or so. This might be due to a heavy work load at their location. I understand that your services have become more popular since I started my subcription.Am I correct in assuming this? I have been willing to give them the benefit of the doubt concerning this timeliness issue. Thank you for soliciting my feedback.