This company, and their bikes, are borderline fraudulent. I have a detailed, and extremely negative story to tell. I don't even need to embellish, as the story, and customer service, speak for themselves
I am awaiting a final email from Bikes Direct, before submitting my story, and final judgement. They do not even have a customer service phone number. All contact regarding defective equipment, is subject to email only.
I would hold off on purchasing anything from bikes direct, nor would it be prudent to purchase any of the bikes they sell.