I ordered a custom door from Fireplace Doors Direct as well. Paid with Pay Pal and received an order number and an invoice number along with an approximate 3 week delivery. After about 4 weeks I emailed to check status and Marco told me he would get back with tracing info asap. That is about all I've heard despite repeated attempts to email and call. As of October 7 their phone was disconnected. I'm wondering if this company is in the midst of bankruptcy of if the whole thing is a scam. Does anyone know?