Stephy L.

I would give NEGATIVE stars to this company. Ordered 3 pair of lenses with cases and a few other make up accessories hoping for it to show up for Halloween. Weeks went by and I did not receive anything. I have contacted support at Facebook Messenger and no replies. Halloween was near and I had to order lenses from somewhere else in case the shipment will be coming in late. After waiting for a month, I've emailed support and they claimed that the shipment has been delivered already, which is impossible because I have been checking my mailbox everyday to see if it came or not. The tracking system is a mess, it makes no sense and it does not provide you with details. End of story is I did not receive my package at all. The support then told me to contact Canada Post, which I did and the representative asked me why isn't the SENDER calling in and then told me that sometimes although it does say that it's sent, it might have gotten lost or misplaced. Either way it is not my fault. I paid for these article but I did not receive so as a consumer, it is ideal for me to get my money back as a refund. Circlecolour support said she will give me a half refund claiming that they DID send it to me, that's absurd complete garbage- But I agreed at the end pitying that they probably did loose money too for shipping a lost product. I waited for 3 weeks for my refund and still nothing so I contacted them again and they sent me a link telling me that the item is delivered to Canada Post SO THAT MEANS they won't be giving me any refund at all and having me pay for goods that did not come. STAY AWAY FROM THIS COMPANY. SAVE THE TROUBLE AND UNPROFESSIONALISM. THEY PROBABLY JUST TAKE YOUR MONEY AND CLAIMS THAT THEY DID DELIVER YOUR PRODUCTS WHEN IT DIDN'T AT ALL