I received a damage dress, the last one in stock, and enquired about whether they would pay a seamstress invoice to enable me to repair and keep this. They offered a damage refund of 15% which, barely even covered the cost, but after deciding I'd like to proceed with the discount, have been ignored 4 emails and one phonemail later. The guy on the phone literally sounded so shifty and unknowledgeable, he just kept saying "yeah yeah you'll hear today" - so weird and there's definitely something dodgy going on. DO NOT BUY FROM THE OUTNET, OR AT LEAST EXPECT TO SEE YOUR MONEY AGAIN.