Steph M.

My family ordered a 50th birthday gift basket to arrive on the day of my birthday. I was away the week before and arrived home Saturday night, five days before my birthday. It was a 90-degree heatwave. There was a box out front of my house with wine, champagne, flowers, meat, and cheese, it had been there for several days in the heat. The food was ruined, flowers were slimy and I suspect wine and champagne ruined. The note said to me from me, my name and address were the sender and the recipient. I had no idea who it was from. I subsequently discovered my family in Ireland had sent the basket for my 50th. The company was contacted several times to tell them that the contents were ruined, that they delivered before the date requested, they did not contact me per the order. They offered my family a 50% refund, refused to replace or refund. Truly disgraceful company

I signed up with this company and was told my ad would be in the stores in January. I paid the first installment and was told by the salesperson that the next payment would come out when the ad was posted. The ad was not posted and they charged my card. When I called to ask, I spoke to Tom who said that's not how they work. I told them the ad that was created was now stale. I told them I no longer wanted their service. I told him my financial situation had changed and I could not afford it. I was told that I signed the contract and I should have read their terms. Then I spoke to Myles Berry who intimidated and argued with me on the phone. He told me that he was under no obligation to help my financial situation and that the contract was "ironclad". He said that if I didn't pay I would be sent to collections. He told me he was "top of the food chain" at Terraboost Media and that I could not speak to anyone else. He repeatedly said "I am not calling you a liar but show me the proof that the salesperson told you that you would not be charged until the ad was in the store". He told me that he had clients who recorded meetings and that if I had done that I would have proof. I told him this practice was illegal in MA and then he got into points of law with me. An awful company who don't care about their clients.

1/31/20
Thanks so much for responding. I saw this same response on the Better Business Bureau page and responded there also. I called Terraboost to avail of this offer here and on BBB to change the artwork and was told by Delaney, "in exchange for the artwork change, I was to remove my review from here and anywhere else." I said I would consider removing reviews if the business relationship improved over the coming months. She then accused me of writing over 50 reviews along with several FB comments. I wrote 3 reviews, and commented on another bad review on the Terraboost FB review page which was taken down within minutes of submission. Delaney confirmed as much. Delaney said it was unprofessional for me to comment on FB which begs the question of why Terraboost invite clients to write reviews which folks can comment on. Needless to say, Delaney did not discuss any changes to my artwork as offered above.