stephen w.

Spectrum LIARS and CROOKS. If I knew now what I didn't know then I would have never merged my services. I was lied to about channels, Installation, and pricing. I have been with bright house/Spectrum for many years when my son wanted higher speed internet service. I was told i was under bright house and had to merge services. I told them repeatedly I did not want to loose channels and asked what my pricing would be as well as installation. I was assured i would not loose channels and in fact I would get more. That was a big LIE. I was told installation would be the same and another LIE. I was told my price would go from $198 to $212 and yet another LIE. I lost more than 50 channels, i went from 1 to 2 devices for internet, and my bill went from $198 to $227. Of course iI cant go back now but what a shame they choose to lie to customers to make more money. All I can say is LIARS AND CROOKS and I am now looking into new provider. I should also mention I was locked out of my email with no solution from tech support. I would recommend you stay far away from spectrum and find alternatives like myself and maybe if they lose enough customers they will stop lying to customers and become a better company.