Stephen T.

Disgusting Service!

Bought a full bedroom set which was delivered yesterday for nothing short of £1,500. Wardrobe is split into 4 parts so the delivery driver can get it upstairs yet the 2 largest parts are boxed together inside each other. Delivery drivers refuse to take it up our standard sized stairs because of the weight and size of how it was packaged due to insurance reasons (too heavy and large for them), then had the nerve to threaten me with either we leave it down stairs for you to deal with or we take it back and you'll be charge 25% of the cost!?

When I challenged him on this, he said he didn't know, he's 'just a delivery driver'. They couldn't get out the house quick enough. Threatening messages all over the boxes saying the return is void if box is damaged. How on earth can you not rip the box open? The item is too large and ceilings too low to take the box off in one piece once it is in your house?

Item was damaged which is why the delivery drivers won't unbox it for you and separate the 2 largest parts of the wardrobe in order to get it upstairs, because they know, they'll end up taking most of the furniture back. That's why they try to cover theirselves with a bunch of disclaimers.

I would suggest Oak Furniture Land look to box these separately, so they can be transferred upstairs by your driver's?

You can see that the item was damaged before painting and delivery as the grooves in it have been painted over.

DO NOT BUY UNLESS YOU ARE EXPECTING SOME MINOR DAMAGE AND HAVE FULL RESOURCE TO GET IT UPSTAIRS YOURSELF. Luckily I did...

But would never ever use this company again, would of been cheaper, less time consuming and better quality getting a flatpack from IKEA.

You've been warned.

Terrible service, terrible website and terrible company.

Customer service nonexistent. Only interested in taking your money. Zero protection for both buyers and sellers and no regulation at all.